SHIPPING & RETURNS
We use Australia Post for delivery of our items both Worldwide and Nationally.
For sales over $300AUD standard shipping is FREE within Australia.
Your shipping is chosen at checkout - Standard, Express, Courier, and calculated by weight using the Australia Post metrics.
International Shipping is a calculated at checkout by Australia Post depending on Weight & Region
For an estimate of Delivery Times please refer to Australia Post Website :- https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
While we have had excellent experience with the Australia Post service you may also select to insure your item during shipping.
Depending on the destination country and the value of the goods, you may be required by your local government and customs office to pay duties and taxes. It is the responsibility of the receiver to pay for these duties and taxes, not HOSS. Please note, HOSS is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. Please contact your local customs offices for more information regarding duties and taxes.
Hoss will provide you with a full refund if the product you purchased from us via the internet is :
Items that are damaged by you or which have undergone general wear and tear are not generally considered to be faulty and are not eligible for repair, replacement or refund.
CHANGE OF MIND RETURNS
A “change of mind” return means any return for a product that is correctly described, and not faulty.
We may accept exchanges and/or credit notes for these returns.
We do not refund on "change of mind" returns.
EXCHANGE / SIZE CHANGE
Hoss does accept exchanges for items purchased online.
a Return must be requested within 2 days of receipt of order
In the event that a change of mind return does not meet any of the above terms, Hoss reserves the right to reject the return.
To ensure you will be eligible for a return, we recommend the following;
- try all shoes on a carpeted surface to avoid scuff marks
TO RETURN AN ITEM
If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. Please note, we cannot accept returns in store for items purchased online.
Once you have requested a return the item must be wrapped in the original packaging and must be sent back to Customer Care via registered post (a tracking number is required) within 7 days of requesting a return.
Attn: Customer Care
19 Church St Brighton, VIC Australia, 3186
Once your return is received by Customer Care, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, your order will be refunded or a credit will be issued depending on the terms of original sale. In the scenario that the return is unsuccessful, Customer Care will contact you. For more information regarding returns, please contact Customer Care;