Shipping & Returns




We use SENDLE for delivery of our items Nationally and Australia Post for Worldwide.

For sales over $300AUD standard shipping is FREE within Australia.

Your shipping is chosen at checkout - Standard, Express, Courier, and calculated by weight using the Sendle metrics.

International Shipping is a calculated at checkout by Aus Post depending on Weight & Region

For an estimate of Delivery Times please refer to Sendle Tracking Service:

You may also select "Instore Pickup". If you do make this selection please also select which store you would like to pickup from.
When the item is ready for pickup you will be notified by email.

 Depending on the destination country and the value of the goods, you may be required by your local government and customs office to pay duties and taxes. It is the responsibility of the receiver to pay for these duties and taxes, not HOSS. Please note, HOSS is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. Please contact your local customs offices for more information regarding duties and taxes.



Hoss will provide you with a full refund if the product you purchased from us via the internet is :
• faulty or 

• does not match descriptions made

Items that are damaged by you or which have undergone general wear and tear are not generally considered to be faulty and are not eligible for repair, replacement or refund.
If a product that you have purchased from us is faulty please contact Customer Care as soon as you become aware of the fault.


A “change of mind” return means any return for a product that is correctly described,  and not faulty.

We may accept exchanges and/or credit notes for these returns.

We do not refund on "change of mind" returns.



Hoss does accept exchanges for items purchased online.
Please follow the return process.
You will be issued with an online credit with which you can make your subsequent choice/s.
Please note - as we are a small business we only exchange once per purchase so please choose carefully.

a Return must be requested within 2 days of receipt of order

- item(s) must not be worn, altered, damaged or washed

- item(s) must have all tags attached

- returns must include all original packaging including shoe boxes and dust bags and these must be in original condition as they are considered part of the item

- returns must be posted back to Hoss within 7 days of receipt of order.

In the event that a change of mind return does not meet any of the above terms, Hoss reserves the right to reject the return.

To ensure you will be eligible for a return, we recommend the following;

- try all shoes on a carpeted surface to avoid scuff marks

- do not apply any body moisturisers before trying shoes, clothing and accessories in order to avoid marking leather, suede and other delicate fabrics

- be careful of make-up rubbing off on garments


If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. Please note, we cannot accept returns in store for items purchased online. 

Once you have requested a return the item must be wrapped in the original packaging and must be sent back to Customer Care via registered post (a tracking number is required) within 7 days of requesting a return.


Attn: Customer Care

19 Church St Brighton, VIC 
Australia, 3186

Once your return is received by Customer Care, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, your order will be refunded or a credit will be issued depending on the terms of original sale. In the scenario that the return is unsuccessful, Customer Care will contact you. For more information regarding returns, please contact Customer Care;

  1. +61 3 95931662 E.


Locations and telephones numbers of the stores can be found here: