FAQ

Frequently Asked Questions

Q. Do you accept returns?

A. Yes. Please email HOSS within 7 days of receiving your item

Q. Can I return to the Church St Store?

A. Yes. You can drop off a return to the Store staff and they will pass on to the online team to process the return. The Store sales staff usually will not be able to complete the return process as they are not connected to the online portal.

Q. Do you post items internationally?

A. Yes. HOSS has regular customers across Europe, Asia, and the Americas and are happy to post Worldwide.

Q. Do you have Boutiques in other cities, or other suburbs of Melbourne?

A. No. HOSS is only in Melbourne with a standalone flagship store in just the one Bricks & Mortar location.

Q. Is HOSS available in other stores?

A. Not currently.